What Our Volunteers Do

Our volunteers are the best because they really make the magic of hospice care happen. They help patients, families and staff with all the details that go with a successful Hospice program. We really couldn’t do what we do without them. We are always looking for a few more volunteers. If you want to give back to the community you live in…volunteering for Hospice can be most rewarding.

Winter Training Session Begins

Thursday, January 17, 2019, then follows every Thursday: January 24, January 31, February 7,  February 14, February 21, February 28 concluding on March 7, 2019. All training classes are held from 10:00 AM – 12:30 PM at the Hospice of CNY offices at 990 Seventh North Street, Liverpool, NY 13088. Call 315-634-1100 for more information.

Description of Volunteer’s Duties:

Hospice Volunteers provide a valuable service to the Hospice program. As a member of the Hospice program, Hospice Volunteers provide services and support to individuals with terminal illness and their families, and/or provide administrative support to the Hospice Program. Hospice Volunteer assignments are unpaid.

Family Caregiver Volunteer Duties:

  • Sits and visits with patients and provides companionship and support. May read to patients, assist with letter writing, or perform other tasks to support the patient. Provides a comforting presence, and an opportunity to share memories.
  • Provides respite to families and caregivers. Can assist with running errands, meal preparation, light housekeeping chores and other household tasks.
  • May check in with supportive phone calls.
  • Assists with transportation for patient and/or caregiver for errands, appointments or social events.
  • Provides respite and support to patients in nursing home facilities and their families.
  • Reports pertinent observations and any changes in patient status to the Volunteer Coordinator and/or the Hospice team.
  • Works within the plan of care developed by the patient, the family, and their Hospice Team.
  • Documents each visit or phone call in a timely manner by submitting a report to the Volunteer Coordinator.
  • Maintains close contact with the Volunteer Coordinator and hospice staff.
  • Advises the Volunteer Coordinator ASAP if unable to make a visit.

Administrative Support Volunteer Duties:

  • Copies and collates materials
  • Assists with outgoing mailings
  • Performs routine data entry
  • Assists with correspondence and filing
  • Assists with organizing and staffing Hospice events and activities. Makes calls to solicit support or funding for events.
  • Sorts and prepares mailing materials
  • Advises Volunteer Coordinator ASAP if unable to come into the office.


  • Successful completion of Hospice of CNY’s Volunteer training program.
  • Health evaluation, updating training, and any health requirements and necessary forms completed.
  • Completion of all required paperwork.
  • Volunteers who visit patients must have an annual TB screening test (PPD).
  • New volunteers should have experienced no significant loss in the past 6 months and not be actively grieving the death of someone close.
  • Demonstrated knowledge of Hospice of CNY’s mission, goals and services.
  • Ability to communicate with the terminally ill and their families in a helpful way, including skills for relating to denial and anger as well as sadness and helplessness.
  • Ability to maintain the confidentiality of information and protect the rights of the patient and their family.
  • Ability to listen and interact with patients and their families without imposing one’s own spiritual, religious, social and/or political values and beliefs.
  • Ability to work independently as well as part of a team.
  • Ability to attend scheduled in-services and training.

Additional Requirements for Volunteer Drivers:

  • Must maintain a valid NY state driver’s license and good driving record.
  • Must maintain current auto insurance and access to a car in good working condition.