The Fred L. Emerson Foundation recently approved a grant for $30,200 for Communications Integration for Hospice of Central New York and Hospice of the Finger Lakes. The grant will fund Phase I of a two-part project. This first phase will involve replacing the phone system at the Auburn office, where the current equipment is outdated and there is no capability for upgrades or expansion. The new system will improve phone service and enable all staff to have their own phone at their desk, helping staff at Hospice of the Finger Lakes to better serve patients and families more efficiently. We are very grateful to the Fred L. Emerson Foundation for funding this essential project.
Phase II of the Communications Integration project will be an upgrade for the Liverpool office with the same equipment, as that office is also operating with a system that is no longer supported. Grant funds will be sought for funding for this part of the project as well. Once both phases are complete, both the Liverpool and Auburn offices will be on the same system, with all phone calls coming to one phone number through one receptionist and transferred to staff at either location. The ultimate goal of this project is to have more effective and efficient communications between the two offices and with families, referral sources, and vendors.